Tethering is a game changer, when it works…
But our equipment or technology can let us down, failing to connect so we can tether. We’ve all been there!
Tethering is the catalyst that made me a better photographer, for sure. It hands down, helped me improve my images in so many ways. There is so much power in seeing the results of your capture right away. Really, that’s invaluable.
So what do you do if you’re unable to connect? What do you do if Lightroom, Capture One or another software that you use isn’t finding your camera?
Let’s look at the first three simple troubleshooting tips for tethering I recommend.
Troubleshooting tethering connection issues is a process of elimination. In Tethered Flow, my comprehensive tethering mini-course, I’ve put together a checklist of all the possible issues you might face.
Being able to eliminate causes, will help you get closer to the culprit.
3 Simple Troubleshooting Tips for Tethering
At a quick glance, here are the three troubleshooting tips for tethering that I recommend you start with.
- Check your camera is supported by the software, (either Capture One or Lightroom)
- Make sure your computer recognises your camera to pin-point the issue
- Try another USB port or another camera to further isolate the issue
Read on for more information.
How to Check if Your Camera is Supported by Lightroom
For Lightroom supported cameras, check out Adobe’s official guide. Be sure to check the minimum version requirements for each software, where applicable.
You cannot currently use Sony & Fuji with Lightroom. You’ll need to use Capture One or another tethering software.
It’s important to note that the older your camera or computer is, the more tech issues you might face. Very old cameras might not be on the list of cameras that can tether. If you have a brand new camera, Lightroom can take a few months for it to be added to the software.
How to Check if Your Camera is Supported by Capture One
For Capture One supported camera’s, check out Phase One’s official guide. Be sure to check the minimum version requirements for each software, where applicable.
Capture One supports more camera brands for tethering, including Sony, Fujifilm, Olympus, Leica, Pentax, Panasonic, and more. Capture One is usually better at integrating new cameras quickly into their software.
How to Check if Your Computer Recognises Your Camera
It’s important to check that your computer will recognise your camera when plugged in via USB. That will help you eliminate whether there’s an issue with connecting to the computer or the software.
Let’s check the following steps to see if your computer recognises your camera. Make sure your camera is plugged in a turned on!
Mac: plug in camera > System Information > Hardware > USB
If your camera is supported, it’ll pop up in the USB section if it’s recognised by the computer.
PC: plug in camera > Start Menu > Devices Manager > USB
Your camera should show in the list if it’s recognised by your computer.
2 Things to Try if Your Still Can’t Connect
If you still can’t connect and your camera is supported, then these are the next two troubleshooting tips for tethering I recommend performing:
Try a different USB port on your computer.
It sounds almost too simple, but it does work. On my old Macbook Pro (Early 2013) model, there was one port that worked seamlessly and one that didn’t.
Try another supported camera (where possible).
You need to eliminate whether there is an issue with your camera. If you have another camera you can try and it connects, that gives you the insight that you will need to investigate your camera or model further.
It is possible to damage or loosen your camera’s port, which means you’ll lose connection.
Quick FAQs Troubleshooting Tips For Tethering
Here are some quick FAQs troubleshooting tips for tethering in Lightroom and Capture One.
Adobe has an official guide with a list of cameras that can tether to Lightroom Classic. Check out the link above.
Phase One has an official guide with a list of cameras that can tether to Capture One. Check out the link above.
No. Lightroom Classic only supports Nikon and Canon cameras to tether.
For Mac – plug in your camera > System Information > Hardware > USB. Your camera will show up in the list if it’s connected to your computer.
For PC – plug in your camera > Start Menu > Device Manager > USB. Your camera will show up in the list if it’s connected to your computer.
Try another USB port, a different cable or another camera to isolate the issue for further investigation.